Investor Grievance
Redressal Mechanism
Investor Grievance Redressal Mechanism
At Unigate, we are committed to providing transparent and high-quality wealth management services. If you have any queries, concerns, or grievances regarding your mutual fund investments, please follow our structured 4-level escalation matrix below for a prompt resolution.
Escalation Matrix
Investors are requested to approach the matrix sequentially. If your complaint is not resolved within the designated timeline at a lower level, or if you are unsatisfied with the resolution, you may escalate it to the next level.
1. Level 1 : Assistant Manager: Initial Review | Response within 3-5 working days.
Grievance Officer : Mr. Himanshu (Assistant Manager)
- Email : himanshuchoudhary89@gmail.com
- Operating Hours : Monday to Saturday | 9:00 AM to 5:00 PM
- Office Address : 15th Floor, Eros Corporate Tower, Nehru Place, New Delhi - 110019
2. Level 2 : Deputy Manager: First Escalation | Response within 5-7 working days.
If the resolution at Level 1 is unsatisfactory or delayed, please escalate here.
Grievance Officer : Mr. Amrit Verma (Deputy Manager)
- Email : amrit0204@gmail.com
- Operating Hours : Monday to Saturday | 9:00 AM to 5:00 PM
- Office Address : 15th Floor, Eros Corporate Tower, Nehru Place, New Delhi - 110019
3. Level 3 : Compliance & Nodal Desk: Operational Escalation | Response within 7 working days.
If the grievance requires an independent compliance or policy review.
Grievance Desk : Principal Compliance Officer
- Email : info@unigate.co.in
- Operating Hours : Monday to Saturday | 9:00 AM to 5:00 PM
- Office Address : 15th Floor, Eros Corporate Tower, Nehru Place, New Delhi - 110019
4. Level 4 : Director: Highest Internal Escalation Desk.
For critical unresolved disputes or executive intervention
Grievance Desk : Mr. Ajit Sinha (Director)
- Email : unigatefinserve@gmail.com
- Operating Hours : Monday to Saturday | 9:00 AM to 5:00 PM
- Office Address : 15th Floor, Eros Corporate Tower, Nehru Place, New Delhi - 110019
Regulatory Escalation
If your complaint is not resolved within 21–30 days across our internal channels, or if you remain unsatisfied with our final internal response, you can lodge your grievance electronically with regulators.
1. SEBI SCORES Portal
Lodge your grievance directly with the Securities and Exchange Board of India via the centralized web-based portal.
- Portal Name :SEBI Complaints Redress System (SCORES)
- Direct Web Link : https://scores.sebi.gov.in
2. Alternative Dispute Resolution (Smart ODR)
You can also utilize the Smart ODR Portal for online conciliation and arbitration.
- Portal Name :SMART ODR Portal
- Direct Web Link :https://smartodr.in
Disclosures :Data of Investor Complaints
As an AMFI-registered firm, Unigate maintains a transparent track record of all investor grievances. Below is the official compliance data disclosure.
Current Status for the Month Ending: June 2026
| Sr. No | Received From | Pending at the Start of Month | Received During Month | Resolved During Month | Pending at the End of Month |
|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 |
| Total | 0 | 0 | 0 | 0 |
Note :Data is updated monthly in compliance with SEBI and AMFI guidelines. Unigate currently maintains a "NIL" complaint status.