Unigate

A. Vision and Mission Statements for Investors

Vision : From complexity to clarity - your wealth redefined.
Mission : To secure your tomorrow by providing transparent, personalized, and disciplined financial guidance today.

As your financial partner, Unigate Finserve commits to the highest operational standards :

To enter into a formal advisory agreement with the client providing complete clarity on fee structures, conflict of interest disclosures, and confidentiality terms.
To conduct an unbiased, thorough Risk Profiling and suitability assessment before offering any financial or investment advice.
To ensure onboarding compliance via Know Your Customer (KYC) Registration Agencies (KRA) and Central KYC Registry (CKYC).
To maintain comprehensive records of all client interactions and advice.
To strictly follow the regulatory Advertisement Code and ensure no misrepresentation occurs in any public communications.
To employ only highly qualified, certified professionals and communicate strictly through official company channels.

Our service model is structured into transparent phases with no arbitrary timelines:

Providing absolute disclosure regarding business setups, affiliations, and explicit compensation structures.
Clearly outlining and discussing your individual risk profile.
Disclosing any potential conflict of interest arising from any parallel operations.

Providing highly personalized investment advice strictly aligned with your documented risk appetite.
Providing clear guidance and cautionary notices when dealing with complex or high-risk financial instruments.
Maintaining absolute data privacy and confidentiality of all shared client information.

As an investor partnering with us, you hold the following fundamental rights :

Right to Transparency & Info: To receive genuine, clear, and comprehensive disclosures about all costs, risks, and advisory parameters.
Right to Suitability : To receive advice tailored exclusively to your financial profile and requirements.
Right to Privacy : Absolute protection of your sensitive financial and personal data.
Right to be Heard : Access to an institutionalized, timely grievance redressal process.
Right to Exit : The flexibility to terminate services in accordance with the signed agreement.

Do verify that your advisory partner holds valid, active regulatory registrations.
Do insist on getting a complete risk profiling assessment done before acting on any investment advice.
Do read all terms and conditions carefully, especially regarding the advisory fee models.
Do clear all doubts and ask questions before deploying capital based on an advice.
Do make all fee payments exclusively through official banking channels and maintain valid payment receipts.

Don't fall for raw stock tips or speculative market rumors masked as professional advice.
Don't provide direct investment funds or asset custody to your Investment Adviser; keep investments in your own designated accounts.
Don't be lured by promises of indicative, exorbitant, or "guaranteed/assured" market returns.
Don't share your critical online portal credentials, passwords, or trading login IDs with any advisory representative.

If you experience any issues or have a complaint regarding our services, we are committed to resolving it promptly:

Step 1 (Internal) : Directly approach the Grievance Redressal Officer at Unigate Finserve via our official support email. We are contractually and regulatory bound to address and resolve your concern within 21 days.
Step 2 (Regulatory Escalate) : If the resolution does not meet your expectations, you can escalate the matter directly to SEBI via the centralized web-based portal SCORES (SEBI Complaints Redress System) or utilize the SMART ODR platform for an independent online dispute resolution.